Account and Data Deletion

Last updated: October 25, 2026 · rev 14

This page tells you how to delete everything each of our apps holds. It is the page App Store Connect and the Google Play Console both point to for account and data deletion, and it is referenced by our Privacy Policy. You do not need to install anything to use it: everything below can be read, and the email route used, from this page alone.

The one-paragraph answer

Each app has an anonymous device account — no password and no profile, and no email address unless you chose to attach one or to sign in — and the delete in the app's own settings deletes it and everything it owns, the address included. It removes what the app keeps on your phone and the rows and files your account owns on our server, in one action, from a screen you can reach in seconds. It is not a request we process by hand and it is not a queue: the app is signed in as your account when it asks, so it is the deletion itself.

The order is server first, then phone. If the server refuses, nothing on the phone is touched and the app tells you so — an app that reported a deletion it had not performed is the failure this whole path exists to prevent.

One thing survives, and it holds nothing about you: the anonymous identity row itself — an empty account record with no email address, no name and no profile in it. Everything it owned is gone. We leave the row because removing it is a separate operation on the authentication system and there is no personal information in it to remove. Launch Lab and Pose Guide leave no such row: Launch Lab deletes the account itself from our sign-in system, and Pose Guide deletes it at Google's Firebase, which holds Pose Guide's accounts for us.

It cannot be undone, and we cannot recover anything afterwards. If you want to keep something, export it first.

What each app deletes, and where the button is

Parcel Yard
WhereSettings → Delete everything (also shown as Delete account)
What goesOn our server: everything your anonymous account owns — progress, board results, coins and stars, streaks, daily-run results, fleet unlocks, album entries and the purchase record. On the phone: your save and progress, the yard, your coins and stars, your streak, your settings, and the app's local analytics bookkeeping. Also the queued cloud writes, so nothing can be pushed back up after the delete
Export first?Nothing to export
What survives, and whyYour purchase of Remove ads. It belongs to the store account you bought it with — your Apple ID, or your Google account if you bought it on Google Play — and not to us. Tap Restore purchases to bring it back on any device signed in to that same account. Also the empty anonymous identity row described above An unlock earned through the friends program does not survive: it is a record on the account you are deleting, not a store purchase, and Restore purchases will not bring it back.
Server-side dataYes — your game progress, under an anonymous account created at first launch. The delete above removes it, server first: if the server refuses, nothing is deleted anywhere and the app says so

Pack Perfect
WhereSettings → Delete everything
What goesOn our server: everything your anonymous account owns — progress, board results, trips, album postcards, streaks, cosmetics and the purchase record. On the phone: your save, your album and its snapshot, your coins, your settings, your analytics choice, and the growth module's own local store. The outbox is cleared in between, so a queued write cannot re-create the rows the delete just removed
Export first?Nothing to export
What survives, and whyYour purchase of Pack Perfect Complete, on the App Store or on Google Play — Restore purchases brings it back from the same store account. Also the empty anonymous identity row described above
Server-side dataYes — your game progress, under an anonymous account created at first launch. The delete above removes it, server first; if the server refuses, the sheet says "Nothing was changed" and means it

Before I Unpack

There are two deletes in this app and they are deliberately not the same one. Backup is off until you switch it on, so most people only ever need the first.
Where — the phoneSettings → Delete everything on this phone
What goesEvery photograph, every voice note, every note, the address, the landlord's email, the meter readings, every record, the on-device diagnostics counters, and your settings
Where — the serverSettings → Backup → Delete the backup
What goesEvery photograph and voice note in our storage bucket, then every row your account owns — places, records, rooms, meters, key-set counts, inventory and compare pairs — then the account itself. The records on this phone are untouched, and the app says so before you confirm
If you never turned Backup onThere is nothing on our server to delete, because no account was ever created and the app never opened a connection
Export first?Yes, if you want to keep the record. Export the PDF and save or send it before you delete
What survives, and whyYour purchase, on the App Store or on Google Play — Restore purchases brings it back from the same store account. Also the empty anonymous identity row described above
Never on our server in the first placeYour key codes, and the subject and body of the message you wrote to your landlord. They are excluded from the backup by the code that builds it, so there is nothing of theirs to delete
AnalyticsOff unless you turned it on; if you did, see "Events already sent" below

Milestone
WhereSettings → Delete my account (Ajustes → Borrar mi cuenta)
What goesOn our server, in this order: every photograph in the event's folders, then the event and everything hanging off it — the people and their names and phone numbers, the court and the padrinos, the sequence, decisions, rehearsals, day-of items, the thank-you list, and the money tables — then your membership row. On the phone: the whole plan, every photograph, the dates, the venue, your language and your analytics choice
How it is checkedThe app reads the event back afterwards and refuses to call it deleted while a row is still there. A deletion reported from a response code is how an app tells somebody their data is gone while it is still there, and this one does not do that
Export first?Yes. Settings → Export everything (Ajustes → Exportar todo) hands you the whole plan as a file on your device. Do this before deleting if the plan matters to you
What survives, and whyYour purchase of the celebration pack, on the App Store or on Google Play — Restore purchases brings it back from the same store account. Also the empty anonymous identity row described above
Server-side dataYes — the owner's plan, under an anonymous account created at the first write to it. If nothing was ever mirrored, there is nothing on our server and the local wipe is the whole deletion

Launch Lab
WhereSettings → Account → Delete Account. Settings is the gear at the top right of the game screen. Type DELETE to confirm, then tap Delete my account. Keep account closes the screen and deletes nothing
What goesOn our server: your player record and everything under it: the board and your Cloud Shelf, your story chapters, client orders, décor unlocks and experience, your coins, gems and Focus Energy, whether you bought Instant Top-Ups or VIP, the ledger of every purchase and every balance change, and your trust score. Then the account itself is deleted from our sign-in system, with its Sign in with Apple link if you made one, so no empty identity row is left behind. At Apple: if you signed in with Apple, Launch Lab stays in your Apple ID's list of apps that use Sign in with Apple. Remove it on your iPhone in Settings → your name → Sign-In & Security → Sign in with Apple. On the phone: your save, with the board, the balances, the tutorial step, the story and every other part of the game, any usage events still waiting to be sent to our server, and the sign-in. The app also signs out of RevenueCat, the service that checks your purchases with Apple
How it is checkedThe server first. The phone signs out and clears itself only after our server confirms the account is deleted. If the server does not confirm, the app says "Deletion didn't go through because the server couldn't be reached. Nothing was changed." Your game stays on the phone and on our server, and the same button reads Try again. Afterwards Launch Lab starts fresh with a new, empty guest account.
Export first?Nothing to export
What survives, and whyYour purchases of Instant Top-Ups and VIP, which belong to your Apple Account: tap Restore Purchases in Settings → Account to bring them back. Deleting does not cancel VIP. Manage the subscription in your Apple Account settings. Gems, coins, Focus Energy and starter packs do not survive, bought or earned. They were balances on the account you deleted, and Restore Purchases does not grant them again. RevenueCat's record of your purchases, under the deleted account ID, with no name or email. The app does not ask RevenueCat to delete it. The messages RevenueCat sent our server about your purchases, stored as they arrived, with the deleted account ID in them and no name or email. The server keeps each one so the same purchase is never applied twice. A message that arrives after the delete is stored the same way and applied to no one. Our server's gameplay event rows, with your account ID cleared from them, so the counts survive. Each is an event name and a small, bounded set of properties. Usage events already sent to Google Analytics for Firebase, unless you had turned Share usage analytics off, and crash reports already sent to Firebase Crashlytics. Google holds them under its random app-instance ID and Crashlytics installation ID. Nothing links those IDs to your account and the app does not show them, so there is nothing we could find them by. Delete Account does not reset them. Crashlytics deletes a crash report after 90 days. Your comfort settings on the phone: haptics, sound, the high-contrast board, Reduce Motion, asking before you sell a high-tier item, and your Share usage analytics choice. They belong to the phone. The app also keeps its note of which once-per-install usage events this phone has already sent. An earlier guest save, if Sign in with Apple replaced it. When the Apple ID you sign in with already owns a save, Launch Lab moves the phone to that save. The guest account the phone was using stays on our server, with what you played on it and no name or email. Delete Account removes the account you are signed in to
Server-side dataYes: your game and your balances, under an anonymous account created at first launch, with no name and no email on it. Sign in with Apple adds a link to your Apple ID, and asks Apple for no name and no email. Your comfort settings never reach our server. The delete above removes the account, server first

Pose Guide
WhereSettings → Delete my account. Settings is the gear at the top right of the camera. It is there from the first open, and on the screen Pose Guide shows when camera access is off. If you signed in with Apple or Google, Pose Guide asks you to sign in once more first, because Firebase deletes an account only after a recent sign-in
What goesOn our server: our copy of your purchases and our record of RevenueCat's messages about them. At Firebase, the Google service that holds Pose Guide's accounts for us: your Pose Guide account, with the email address and name a sign-in gave it; if you signed in with Apple, Pose Guide's Sign in with Apple authorization is revoked too. On the phone: any usage events waiting to be sent, any crash report not yet sent, the analytics app-instance ID, your choices (Cloud recipes, Share anonymous usage and Example photos), the example photos saved on the phone and the Library. The app asks once more before it deletes
How it is checkedThe server first. Only when the server confirms does the phone delete the account at Firebase and clear itself; if the server does not confirm, the app says "Nothing was changed" and nothing was. If the server confirmed but Firebase did not delete the account, the app says "Our server's copy is gone, but your account isn't deleted yet," and trying again finishes it. Afterwards Pose Guide starts fresh with a new, empty account. An old account that never signed in, which Firebase will no longer delete, is signed out of instead: it holds no name or email, and our server has forgotten it
Export first?Nothing to export. The photos you kept are already in your photo library
What survives, and whyThe photos you kept, in Photos, because they are yours and in your library. A one-way hash of the deleted account ID on our server, which cannot be turned back into the ID, so that a late message from RevenueCat about the account makes no new copy. Usage events and crash reports already sent, if you chose to share them: Google holds them under its random app-instance ID and Crashlytics installation ID, which nothing links to you, so there is nothing we could find them by. The Firebase installation ID the app fetches its settings with, which carries nothing about you. RevenueCat's record of a purchase, under the old account ID, with no name or email. Google's copy of a cloud recipe, kept by Google for 55 days to check for misuse and then deleted by Google. Your purchase, which belongs to your Apple Account: tap Restore purchases to bring it back, and manage a subscription in your Apple Account settings. Firebase removes a deleted account from its systems within 180 days
Server-side dataYes, but no content: our copy of your purchases, and a daily count of cloud plans under a one-way hash that the server deletes after about two days. The account itself is at Firebase. Your photos and what you say are never stored on our server

Events already sent, if you turned analytics on

If analytics was on, our analytics provider holds a stream of counted events associated with a random identifier that app generated. It contains no name, no email address, no photograph, no note and no amount — but you can still have it deleted.

  1. Email support@get-creative.co with the subject "Privacy Rights Request" and say which app you used.
  2. We will tell you how to read that app's analytics identifier from its Settings screen, or ask you to send it if you already have it.
  3. With that identifier we will ask our analytics provider to delete the associated event stream, and confirm when it is done.

Without the identifier there is genuinely nothing for either of us to point at. We do not store a name, and unless you have attached an email address to your Parcel Yard account yourself (Settings → Cloud save), or signed in to Pose Guide with Apple or Google (Settings → Account), there is no address against which we could search — an anonymous account has none on it, so an email you send us cannot be matched to it, and we will not guess. We would rather say that plainly than describe a lookup we cannot perform. If you have attached an address, write to us from it and we can find the account it belongs to. The route that does work is the one at the top of this page: the app is signed in as your account, so the delete in the app can do what a support ticket cannot.

In Pose Guide there is no identifier to send. Its events go to Google Analytics for Firebase under a random app-instance ID that Delete my account resets. Nothing links that ID to you or to your Pose Guide account, so there is nothing we could find them by.

The same route works for attribution data. See our Analytics and Advertising Partners page for each provider's own opt-out.

Refunds

We cannot refund a purchase made in either store, because we never took the payment. Ask the store you bought from:

If something in an app is broken, please email us first at support@get-creative.co — we would rather fix it.

Backups, and the one delay this page will not hide

We back our database up every night and keep the copies with two independent storage providers, so that a failure on our side does not lose your data. A backup taken before you deleted something still contains it until that backup ages out. That is true of every system that has backups at all, and it is why we say it here rather than leave it to be discovered: those copies are encrypted, used for disaster recovery and nothing else, and are never searched or read for any other purpose. Backups. Our nightly database backup is kept for 30 days and then deleted automatically. A record you delete is gone from the live database at once and gone from every backup within 30 days. Backups are encrypted at rest, held in the United States in the same region as the live database plus one replica, and are read only to restore the whole database after a failure — never to look up one person.

The optional sign-ins, and what they change

Pack Perfect, Before I Unpack and Milestone have no sign-in at all: the account is anonymous, it belongs to the phone, and there is no email address or password on it. Launch Lab's optional Sign in with Apple asks Apple for no email address and no name (Privacy Policy, Annex E).

Parcel Yard has one optional upgrade, in Settings → Cloud save and nowhere else. You may attach an email address (we send a link; there is no password), or the identity your phone already signs in with, to the account you already have, so that your game can be opened on a different phone. It is never asked for on the way in, it is never a condition of playing, and it does not create a second account — the identifier stays the same, so everything already on it stays yours.

What it changes for this page: the address becomes part of the account, and it goes with everything else when you use Delete everything. What it does not change: no password exists, no profile exists, the address is never sent to any analytics, attribution or advertising provider, and we never use it for marketing.

Pose Guide has one too, in Settings → Account: Sign in with Apple or Google. It links to the account you already have, so your purchases follow you to a new iPhone, and it is never asked for on the way in. What it changes for this page: Google's Firebase, which holds Pose Guide's accounts for us, keeps the email address the sign-in gives (with Apple, often a private relay address) and your name if you share it, and both go with the account when you use Delete my account. You can also write to us from that address and be found. Sign out leaves the signed-in account at Firebase and starts a new, empty one on the iPhone; to delete the signed-in account, sign in to it again and use Delete my account, or write to us.

If any other app gains a sign-in — a shared plan, a membership — this page will change in the same release, and it will describe what that account holds and how to delete it.

Questions: support@get-creative.co

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